Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Terms And Conditions

Last updated: Much 2018 Gigs4five.com is a marketplace platform for services performed by its members. The following terms and conditions (these “Terms of Service”), govern your access to and use of the Gigs4five website, including any content, functionality and services offered on or through www.Gigs4five.com (the “Site”), by Gigs4five International Ltd. Please read the Terms of Service carefully before you start using gigs4five.com. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein. Gigs4five.com or gigs45.com is offered and available to users who are 15 years of age or older. If you are under 15 you may not use this Site or Gigs4five services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. Our Customer Support team is available 24/7 if you have any questions regarding Gigs4five.com or Gigs45.com Terms of Service. Contacting our Customer Support team can be performed by submitting a request here. Here are the following thing you need to know about Gigs4five Gigs® are services offered on gigs4five. Sellers are users who offer and perform services through Gigs on Gigs4five. Buyers are users who purchase services on Gigs4five. Gig Page is where the seller can describe their Gig and the Gig’s terms, and the buyer can purchase the Gig and create an order. Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller. Gig Multiples are additional quantities of unique orders from the seller’s Gig. Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a buyer. Custom Orders are requests made by a buyer to receive a Custom Offer from a seller. Orders are the formal agreement between a buyer and seller after a purchase was made from the seller’s Gig Page. Order Page is where buyers and sellers communicate with each other in connection with an ordered Gig. Disputes are disagreements experienced during an order between a buyer and seller on Gigs4five. Revenue is the money sellers earn from completed orders. Sales Balance is cleared revenue from completed orders for sellers to withdraw or use to purchase Gigs. Shopping Balance is shopping credit collected from cancelled orders or Gigs4five promotions to be used for purchasing Gigs. Overview (Main terms, in a nutshell)  Only registered users may buy and sell on Gigs4five. Registration is free.  Gigs® on Gigs4five may be offered at a base starting price of $5. Some Gigs are offered at a base price of more than $5 as determined by the seller.  Buyers pay Gigs4five in advance to create an order.  Orders are purchased through the Order button found on a seller’s Gig page or through a Custom Offer.  For fees and payments please read the purchasing section  Sellers must fulfil their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect sellers’ reputation and status.  Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Gig Extras, or selling their Gig in multiples.  Users may not offer or accept payments using any method other than placing an order through Gigs4five.com.  Buyers are granted all rights for the delivered work, unless otherwise specified by the seller on their Gig page. Note: some Gigs charge additional payments (through Gig Extras) for Commercial Use License. .  We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.  SELLERS Basics  a seller who create their first account on gigs4five.com and post gigs will be credited $5  Sellers create Gigs® on Gigs4five to allow buyers to purchase their services.  Sellers may also offer Custom Offers to buyers in addition to their Gigs.  Each order you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.  Gigs4five accredits sellers once an order is completed. See our “Orders” section below for a definition of a completed order.  If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s Shopping Balance.  Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Sellers may not promote their Gigs or any Gigs4five content via the AdWords platform.  Sellers may withdraw their revenues using one of Gigs4five’s withdrawal options.  The seller’s rating is calculated based on the order reviews posted by buyers. High ratings allow sellers to obtain advanced seller levels (see Levels below).  For security concerns, Gigs4five may temporarily disable a seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by buyers, or associating multiple Gigs4five accounts to a single withdrawal provider. Gigs®  Sellers are allowed to post a select amount of active Gigs based on their Level status. o 6 Gigs for sellers without a Level status. o 15 Gigs for Level 1 sellers. o 20 Gigs for Level 2 sellers. o 30 Gigs for Top Rated sellers.  Gigs created on Gigs4five are User Generated Content.  Gigs may be removed by Gigs4five for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials: o Illegal or Fraudulent services o Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy o Adult oriented services, Pornographic, Inappropriate/Obscene o Intentional copies of Gigs o Spam, Nonsense, or Violent Gigs o Gigs misleading to buyers o Reselling of regulated goods o Services that extend beyond 30 days of service duration  Gigs that are removed for violations mentioned above may result in the suspension of the seller’s account.  Gigs that are removed for violations are not eligible to be restored or edited.  Gigs may be removed from our Search feature due to poor performance and/or user misconduct.  Gigs may include pre-approved website URLs contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates Gigs4five’s Terms of Service, will be removed.  Gigs are required to have an appropriate Gig image related to the service offered. An option to upload two additional Gig images are available to all sellers.  Gigs may contain an approved Gig Video uploaded through the Gig management tools available on Gigs4five.  Statements on the Gig Page that undermine or circumvent these Terms of Service is prohibited.  Eligible Gigs and sellers may price their Gigs at a base price beyond $5. Base prices on Gigs can be set to $5, $25, $50, and $500.  Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig. Gig Extras  Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.  Gig Extras may be removed for violations of our Terms of Service. For specific terms, please see the Gigs® section above for a list of services that violate our Terms of Service. Gigs are subject to be removed due to violations found in Gig Extras.  The amount of Gig Extras, which can be offered, and the price for each Gig Extra, is based on your seller Level. More information surrounding your accounts eligibility for Gig Extras can be found here.  Services offered through Gig Extras must be related to the base service and part of the deliverables on the order.  Gig Extras may cover different categories of services that are components to a higher quality delivered service.  Sellers have the option to extend the duration of an order for each Gig Extra that is added to the order. This is to cover the time needed to complete the extra service. Levels Gigs4five is all about helping sellers leverage their skills. We seek to empower top performing sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Gigs4five may reward them with new statuses, special opportunities, benefits, and tools that come with it.  Gigs4five sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.  Advancement in Levels are updated periodically by an automated system.  The current Levels a seller can achieve are, Level 1, 2, and Top Rated.  Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the seller’s account and cancellations can cause a seller to move to a different Level.  Advanced levels provide their owners with additional benefits, including offering gigs for higher prices through Gig Extras, or selling their Gig in multiples. Seller Features Gigs4five sellers have access to several exclusive features that help customize the way their services can be offered. Custom Offer  Sellers can also send Custom Offers addressing specific requirements of a buyer.  Custom Offers are defined by the seller with the exact description of the service, the price and the time expected to deliver the service.  Custom Offers are sent from the conversation page.  Services provided through Custom Offers may not violate Gigs4five’s Terms of Service. Gigs4five buy Anywhere  Gigs4five Anywhere is a feature that allows sellers to send Custom Offers outside of Gigs4five.  Services offered through Gigs4five Anywhere must comply with our Terms of Service.  Users accessing and purchasing from a Gigs4five Anywhere offer that are not already members of Gigs4five, will be required to register with Gigs4five to create an order.  Sellers are required to deliver proof of completion of services in the order page. Please see our Orders section for further details.  Communication for handling orders should be performed on Gigs4five, through the order page. Users who engage and communicate off of Gigs4five will not be protected by our Terms of Service. Stock Images  Eligible Gigs have the option to use Stock Images.  “Stock Images” is a Gig Extra that allows sellers to choose from an exclusive catalogue of images as part of the final delivery of work.  Sellers earn 25% of revenue from the Stock Images Extra, for completed orders only.  Important: Each selected Stock Image is authorized for a one time use. The selected image is integrated with the delivered work only and not as a stand-alone or for recurring use. Sellers are unauthorized to share the original image file with the Buyer or any third party.  Important: If you cancel an order that includes a Stock Image, the usage of that Stock Image will be cancelled as well and you will no longer be able to use the Stock Image Extra on the same order.  All Stock Images are licensed by GettyImages®, who has full ownership and copyrights to the Stock Images provided on Gigs4five and shall be responsible for all Stock Images and their quality.  When using Stock Images, you represent and warrant the following: o You may not sell, modify, re-use, re-sell, distribute, display, reproduce or make any other use of the Stock Images. o Stock Image(s) may not be used: o on a stand-alone basis with no other content; o for pornographic, defamatory or other unlawful purposes; o as templates used to create multiples copies of the same Gig; o for the purpose of enabling file-sharing of the image file; or o in logos, trademarks, services marks or any other branding or identifiers. o If Stock Images featuring individuals is used in connection with a sensitive, unflattering or controversial subject, you must include a statement that the image is used for illustrative purposes only and the individual is a model. o You may not activate the “right-click” function in Stock Images, remove any metadata in Stock Images, or reverse engineer, decompile, or disassemble the Stock Image(s) to enable the download or use Stock Images on a stand-alone basis. o No ownership or copyrights to Stock Images are granted to you.  Users can contact Gigs4five’s customer support department for assistance here. Shipping Physical Deliverables Some of the services on Gigs4five are delivered physically (arts and crafts, collectable items, etc.). For these types of Gigs, sellers may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).  Gigs that include shipping costs must have physical deliverables sent to Buyers.  Shipping costs added to a Gig only pertains to the cost sellers require to ship physical items to Buyers.  Important: Buyers who purchase Gigs that require physical delivery, will be asked to provide a shipping address.  Sellers are responsible for all shipping arrangements once the buyer provides the shipping address.  Gigs4five does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.  A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the order page when delivering your work. Printing Services  Some services on Gigs4five can be printed and physically delivered (Business Cards, Canvas/Poster Prints, T-Shirts, Flyers, Stationery, etc.).  Important: Buyers who use the Printing Services that require physical delivery, will be asked to provide a shipping address.  Printing Services are powered by VistaPrint and subject to VistaPrint terms of use, who shall be responsible for packing shipping, tracking, quality, and condition of items or their delivery. Gigs4five does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. Users can contact Gigs4five’s customer support department for assistance here.  You can use the Printing Services for delivered work, to which you own all right, title, and interest. Such delivered work must not contain any libelous or otherwise illegal content, and does not actually or potentially infringe or misappropriate the copyright, trademark, or proprietary or intellectual property right of any person. You can report any claims of copyright infringement (DMCA notices) or trademark infringement in accordance with our Intellectual Property claims procedures that can be reviewed.  Upon completion of a Printing Order, Buyer will receive a confirmation email containing a Printing Order ID as well as the specific details of the Printing Order.  By using the Printing Services you hereby grant to Gigs4five and VistaPrint, a non-exclusive, worldwide, royalty-free sub-license to edit, modify, adapt, translate, exhibit, publish, transmit, copy, prepare derivative works from, distribute, perform, display and use any delivered work in order to perform the Printing Services.  Users can contact Gigs4fiver’s customer support department for assistance here. Withdrawing Revenues  To withdraw your revenue, you must have an account with at least one of Gigs4fice’s withdrawal methods.  Your Gigs4five profile can be associated with only one account from each Gigs4five withdrawal methods. A withdrawal provider account can be associated with only one Fiverr profile.  Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.  To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process  Withdrawals can only be made in the amount available to you.  Withdrawal fees vary depending on the withdrawal method.  Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun. * Additional fees may apply based on your location and currency. BUYERS Basics  Orders and money transactions must only take place through Gigs4five and no other means should be adopted…  Gigs4five retains the right to use all publically published delivered works for Gigs4five marketing and promotional purposes.  Buyers may request a specific service from the Post a Request feature found from the Shopping dashboard. Services requested on Gigs4five must be an allowed service on Gigs4five. Please click here for guidelines on approved services. Purchasing  Buyers pay Gigs4five to create an order from a seller’s Gig page or Custom Offer, using the Order Now button.  In addition buyers can request a Custom Order which addresses specific buyer requirements, and receive a Custom Offer from sellers through the site or through Gigs4five Anywhere.  Gigs may be purchased using one of the following payment methods: Credit Card, PayPal,  p  Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. As of July 2016, the current fees assessed to the total purchase amount are $1 on purchases up to $20 and 5% on purchases above $20. When purchasing from your seller’s balance (i.e. out of your earned revenues) or buyer’s shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid.  If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.  You may not offer sellers to pay, or make payment using any method other than through the Gigs4five.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.  To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information here. ORDERS Basics  Once payment is confirmed, your order will be created and given a unique Gigs4five order number (#FO).  Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.  Using the Deliver Work button may not be abused by sellers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller.  An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.  We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Gigs4five’s Customer Support department for assistance here. Handling Orders  When a buyer orders a Gig, the seller is notified by email as well as notifications on the site while logged into the account.  Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller’s status.  Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.  Users are responsible for scanning all transferred files for viruses and malware. Gigs4five will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.  A Seller may cancel an order without the buyer’s consent at any given moment (Force Cancellation). However, this will have a negative effect on the seller’s status.  Buyers may use the “Request Revisions” feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the seller’s description on their Gig page or they do not match the requirements sent to the seller at the beginning of the order process. Reviews  Feedback reviews provided by buyers while completing an order are an essential part of Gigs4fuve’s rating system. Reviews demonstrate the buyer’s overall experience with the sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.  Leaving a buyer’s feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.  To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the Fiverr platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.  Feedback comments given by buyers are publicly displayed on a seller’s Gig page. Buyers have the option not to include a comment, but still rate the service. Cancellation of an order does not remove feedback unless mutually agreed.  Work Samples are the delivered images and videos sent to a buyer in a delivery message. Work Samples are added to a seller’s Live Portfolio on their Gig page if the buyer chooses to publish the Work Sample while providing a public feedback review.  Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.  Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days for Gigs with shipping). If no response is provided within the response period, the order will be considered completed.  Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.  Sellers may not solicit the removal of feedback reviews from their buyers through mutual cancellations. Disputes and Cancellations We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Fiverr’s Customer Support department for assistance here. Basics  Order cancellations can be performed on Fiverr, when eligible, by Customer Support or through the Resolution Center per order.  Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.  In the event that a buyer or seller encounters an issue related to the service provided in an order, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.  Gigs4five reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.  All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Gig and the delivery may not be used if payment is cancelled for any reason.  If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance.  Revisions to deliveries can be performed by sellers based on the seller’s Gig and customer care. Sellers may determine the amount of revisions offered to buyers, including no revisions.  Requests for revisions can be performed through the Order page while the order is marked as Delivered.  Requesting to gain more services from sellers beyond the agreed requirements by using the Request Revisions button is not allowed. Order Cancellations  Gigs4five encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.  Eligibility for requests to Gigs4five to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Gigs4five delivery system. See below for Order specific eligibility.  Completed orders may be cancelled, upon review of our Customer Support team, up to 14 days after the order is marked as complete.  Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.  Buyers must use Gigs4five Resolution Center to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of Gigs4five.  Any non-permitted usage of Gigs4five encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Gigs4five’s Terms of Service.  Gigs4five Customer Support will cancel orders based on, but not limited to, the following reasons: o Active orders (after the buyer submits their requirements and before the seller delivers on Gigs4five) o The seller is late and unresponsive for more than 24 hours while the order is marked as Late. o Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other. o Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s delivery. o The user is no longer an active Fiverr user due to Terms of Service violations or closure of their account. o Delivered Orders (after the seller clicks Deliver Now and before the order is marked as complete) o The seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to buyers. o Note: Multiple reported offenses will result in permanent suspension of your account. o The seller delivers no files and/or proof of work related to the agreed upon order requirements. o Note: Subjectivity of the materials in question will be reviewed by our Customer Support team. o The seller requests additional payments, on or off the Gigs4five platform, by withholding the final delivery of services directly related to the agreed requirements. o The seller is withholding the final delivery of services for improved ratings. o Buyers who abuse the Request Revisions button to gain more services from sellers beyond the agreed requirements. o Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements. o Completed Orders (after the order is marked as complete and before the 14 day limitation) o Users who have been reported to use copyright/trademark infringing materials after verification and with proof. o Buyers who did not purchase commercial use rights and are reported to have used the materials commercially. o Note: Terms of Commercial use is found on the seller’s Gig page and cannot be retroactively included once the order is completed for over 14 days. o Gigs4five Customer Support will review cases of Order delivery manipulation that prevents buyers and sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete. Refunds  Gigs4five does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Gigs4five. Funds returned to your balance from cancelled orders will not include processing fees paid.  Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by Gigs4five Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit. USER CONDUCT AND PROTECTION Gigs4five enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Gigs4five reflect the diversity of an expanding Gig economy. Members of the Gigs4five community communicate and engage through orders, social media, and on Gigs4five’s Community Forums. Gigs4five maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Gigs4five. This section relates to the expected conduct users should adhere to while interacting with each other on Gigs4five. To report a violation of our Terms of Service, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here. Basics  To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, or any other personal contact details to communicate outside of Gigs4five in order to circumvent or abuse the Gigs4five messaging system or Gigs4five platform is not permitted.  Any necessary exchange of personal information required to continue a service may be exchanged within the order page.  Gigs4five does not provide any guarantee of the level of service offered to buyers. You may use the dispute resolution tools provided to you in the order page.  Gigs4five does not provide protection for users who interact outside of the Gigs4five platform.  All information and file exchanges must be performed exclusively on Gigs4five ‘s platform.  Rude, abusive, improper language, or violent messages sent to users will not be tolerated and may result in an account warning or the suspension/removal of your account. Orders  Users with the intention to defame competing sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.  Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.  Gigs4five reviews cases of payment provider chargebacks and disputes on behalf of sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the seller’s favor. If the chargeback case allows, Gigs4five will return parts or full revenue back to sellers. Gigs  Users may report Gigs to Customer Support that may be in violation of Gigs4five’s Terms of Service based on the reported Gig’s replicated similarity to pre-existing services (copycat Gigs).  Gigs4five will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here. Reporting Violations If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information. Violations Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation. Non-Permitted Usage Adult Services & Pornography – Gigs4five does not allow any exchange of adult oriented or pornographic materials and services. Inappropriate Behavior & Language – Communication on Gigs4five should be friendly, constructive, and professional. Gigs4five condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages. Phishing and Spam – Gigs4five takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent. Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of Gigs4five will not be protected by our Terms of Service. Intellectual Property Claims – Gigs4five will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Fraud / Unlawful Use – You may not use Gigs4five for any unlawful purposes or to conduct illegal activities. Abuse and Spam Multiple Accounts – To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Gigs4five’s Terms of Service is cause for permanent suspension of all accounts. Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Gigs4five. This includes creating new multiple accounts to harass members through our message or ordering system. Selling Accounts – You may not buy or sell Gigs4five accounts. General Terms  Gigs4five reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.  Violation of Gigs4five ‘s Terms of Service may get your account disabled permanently.  Users with disabled accounts will not be able to sell or buy on Gigs4five.  Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.  Users have the option to enable account Security features to protect their account from any unauthorized usage.  Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.  Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Gigs4five’s approval.  Disputes should be handled using Gigs4five’s dispute resolution tools (‘Resolution Center’ on the order page) or by contacting Gigs4five Customer Support.  Gigs4five may make changes to its Terms of Service from time to time. When these changes are made, Gigs4five will make a new copy of the terms of service available on this page.  You understand and agree that if you use Gigs4five after the date on which the Terms of Service have changed, Gigs4five will treat your use as acceptance of the updated Terms of Service. User Generated Content User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. All content uploaded to Gigs4five by our users (Buyers and Sellers) is User Generated Content. Gigs4five does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled. Furthermore, We not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate Gigs® service offers. By offering a service, the seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service is offered on Gigs4five. Sellers advertising their Gig online must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Gig and may lead to the suspension of seller’s account. For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement which forms an integral part of these Terms of Service. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers. Ownership Ownership and limitations: Unless clearly stated otherwise on the seller’s Gig page/description, when the work is delivered, and subject to payment, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller, and the seller waives any and all moral rights therein. The delivered work shall be considered work-for-hire under the U.S. Copyright Act. In the event the delivered work does not meet the requirements of work-for-hire or when US Copyright Act does not apply, the seller expressly agrees to assign to buyer the copyright in the delivered work. All transfer and assignment of intellectual property to buyer shall be subject to full payment for the Gig and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work shall be the exclusive property of buyer, and seller assigns all rights, title and interest in the delivered work. Some Gigs (including for custom created work) charge additional payments (through Gig Extras) for a Commercial Use License. This means that if you purchase the Gig for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Gig Extra and will have broader rights that cover your business use. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall be kept confidential and shall not be shared or used for any purpose whatsoever other than for the delivery of the ordered work to the buyer. Furthermore, users (both buyers and sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to Gigs4five, including Gig texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by Gigs4five for no consideration for marketing and/or other purposes. Commercial Use License By purchasing a “Commercial Use License” with your order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. All intellectual property rights of the purchased delivery are hereby assigned to you. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to Gigs4five’s Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor Gigs4five will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery. Disclaimer of Warranties YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER FIVERR NOR ANY PERSON ASSOCIATED WITH FIVERR MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Automatic Translation THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. The Site has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the website, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software. The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which is the official version. Limitation on Liability IN NO EVENT WILL Gigs4five, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Privacy Policy

Last update: Febuary 1, 2018 Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use Gigs4five.com (“Site”). By accessing or using this Site, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. THE SHORT VERSION At Gigs4five we care about your privacy. We do not sell or rent your personal information to third parties. We do not disclose it to others except as required to provide you with the services of the Gigs4five.com website (“Site”), meaning – to allow you to buy, sell, share the information you want to share on the Site, pay for products, post reviews and so on. We collect information that you provide us or voluntarily share with other users, and also some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you to have a better user experience and a more personalized browsing experience. Information that you provide us in the process of the registration will remain private and secure – including your contact information. Information that you choose to publish on the site (photos, videos, text, music, reviews, deliveries) – is no longer private, just like any information you publish online. Technical information that is gathered by our systems, or third party systems, automatically may be used for Site operation, optimization, analytics, content promotion and enhancement of user experience. We may use your information to contact you – to provide notices related to your activities, or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you, other than through your user login. The above are just the highlights. We encourage you to read more about information we collect, how we use it, understand what is the meaning of cookie (no, you can’t eat it) and more in the long and boring version of our privacy policy below. THE LONGER VERSION gigs4five International Ltd. and its affiliates) respects your privacy and is committed to protect the personal information of its users – buyers, sellers, and visitors browsing the site (“Users”). We believe that you have a right to know our practices regarding the information we may collect when you visit and/or use our website [https://gigs4five.com] (the “Site”). This policy explains our privacy practices for the Site and services provided by Gigs4five. By accessing and/or using the Site and its related sites, applications, services, goods and/or registering for a Gigs4five account, you consent to the terms and conditions of this privacy policy, including to our collection, use, disclosure, processing and retention of your personal information. You can also learn how to limit sharing of information in this policy. Information We Collect When you register to our Site we ask you to provide certain personal information, including a valid email address, location and username. We may collect additional information such as physical address and additional authentication information, to provide you with the services you need (such as payment or withdrawal of funds, sending physical goods), or to ensure the marketplace integrity (for example, prevention of fraud). We collect information to provide better services and enhanced user experience to all of our Users. In addition, we collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and all communications recorded by Users through the Site. We use that information to enhance user experience, personalize your browsing experience as well as monitor the Site for fraud and inappropriate content or behaviour. We may also collect supplemental information obtained from third parties such as demographic and navigation data. Additionally, in order to improve your online experience at Gigs4five, we have implemented impression reporting. While you view our ads, we may gather user Global Unique Identifier, http request data like, user agent, ip, host, url, country/continent from which request made, browser info, device/operating system/operating system version. Once you register, your username and additional information regarding your activity is made public and is visible to all Users of the Site. This information includes photos you upload, your published portfolio, Gig information, ratings, and additional information you may choose to add to your profile. How do we collect Information? You directly provide us with most of the information we collect. You do this by filling out the registration details on the Site, and by posting and sharing additional information voluntarily. This can include information about sellers and their Gigs, User’s location, sharing of portfolio, ratings and feedbacks by buyers and anything you choose to add to your user profile. We also collect technical information indirectly and automatically through our systems. This information may include logging your Internet Protocol (IP) address, software configuration, operating system and use of cookies (cookies are small files sent from us to your computer and sometimes back). Cookies ultimately help us improve your navigation and ease of use of our Site. Cookies do not contain any personally identifiable information. You can find further information about Cookies in this policy below, under cookies and Local Storage. How do we use the Information collected? We use personal information only as appropriate to provide you with quality service and security. For example, we may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time. The information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions from Gigs4five that may be of interest to you. In addition, this information helps us track any fraudulent activities and other inappropriate activities and monitor content integrity. Should you ever deactivate your account with us, we will keep your information on file, but only use it to comply with regulatory requirements and to contact you occasionally with the option to reactivate your account. We will ask for your consent before using information for a purpose other than those set out in this privacy policy. We process personal information on our servers in different jurisdictions world-wide. We may process your personal information on a server located outside the country in which you live. We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions permitted by law. Sharing Personal Information with Third Parties We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect automatically or obtain from other companies and use it to improve and personalize our services, content and advertising. If you do not wish to receive marketing communications from us, you can opt-out through the link attached to each communication or by sending an email to support@gigs4five.com. We may provide your personal details to third parties, only in order to operate the Site, and prevent fraud and illegal activities, as detailed below: to service providers for the purpose of opening, operating and servicing your account (example – payment vendors, CRM systems, mailing systems or technical consultants); to respond to a subpoena or court order, judicial process or to regulatory authorities; and to protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities. We do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Cookies and Local Storage When you visit the Site, we may use industry-wide technologies such as “cookies” (or similar technologies), which store certain information on your computer and which will allow us, among other things, to enable automatic sign-in to the Site, make your browsing much more convenient and effortless and allow us to test user experience and offer you personalized browsing or promotions. Cookies (which may be html files, Flash files or other technology) are text files that help store user preferences and activity. The Site uses cookies to collect statistical data about its use, to tailor the Site’s functionality to suit personal preferences and to assist with various aspects of Site operation. These files contain a variety of information such as information about webpages visited by you, the length of time you visited certain sites, data about how you came to visit particular sites, the scope and nature of those sites, areas viewed by you, and additional information. Blocking Cookies You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. Information on deleting or controlling cookies is also available at www.aboutcookies.org (note that this website is not provided by Gigs4five, and we therefore cannot ensure its accuracy, completeness or availability). It is important to remember that many of our services may not function properly if your cookies are disabled. For example, cookies may, in certain cases, save you from the need to enter usernames and passwords, and allow session continuity. Security We take great care in maintaining the security of the Site and your information and in preventing unauthorized access to it through industry standard technologies and internal procedures. However, we do not guarantee that unauthorized access will never occur. Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party. Third Party Sites While using the Site you may encounter links to third party websites. Gigs4five is not responsible for these sites and has no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such sites. We encourage you to carefully read the privacy policies and the terms of use or service of such websites. Our terms of use and our privacy policy apply only to information collected by us in accordance with this policy. Your California Privacy Rights California Civil Code Section § 1798.83 permits California residents that are users of our Site to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@gigs4five.com. Children Under the Age of 15 Our Website is not intended for children under 14 years of age. No one under age 15 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 15. If you are under 15, do not use or provide any information on this Website or on or through any of its features, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 15 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 15, please contact us at legal@Gigs4five.com. Updating Your Information We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information please contact gigs4five’s Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws. You can review and change your personal information by logging into the Site and visiting your account profile page. You may also send us an e-mail at support@gigs4five.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your User Generated Content (“UGC”), as defined in the Gigs4five Terms Of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service. Changes to the Privacy Policy We reserve the right to change this policy at any time, so please re-visit this page frequently. Changes to this privacy policy are effective as of the stated “Last Update” and your continued use of the Site on or after the Last Update date will constitute acceptance of, and agreement to be bound by, those changes. Corporate Change In the event we go through a business transition such as a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be among the assets transferred. Got any Questions? If you have any questions (or comments) concerning this Privacy Policy, please email us at legal@gigs4five.com, and we will make an effort to reply within a reasonable timeframe.

Trust & Safety

Hiring right REPUTATION MATTERS Job Success scores, the Top Rated program, and detailed profile information make it easy to find freelancers with stellar work histories. CHAT WITH YOUR TEAM Gigs4five Messages lets you have real-time conversations before and after you hire. Keep communication open and expectations clear to enable a safe and successful workplace.

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